About Govind Shukla

I am Head, UK insurance analysis and product management, at a global technology services firm, from Edinburgh. For fifteen years I have worked in the regulated middle of financial services, insurance and pensions above all, where products meet underwriters, actuaries, auditors and regulators: the territory where a promising idea has to earn its way into production, and where agentic AI is now landing hardest.

I lead the work that turns operating problems into products: shaping the proposition, drawing the domain boundaries, designing the controls, and carrying delivery through to production. The case records on the home page – an agentic broking platform, an AI-enabled underwriting workflow, a pension calculation engine spanning 400 schemes, a five-team transformation – are versions of the same job: making ambitious technology survive contact with a regulated business.

Three convictions run through that work. Agents change operating models, not just workflows. Domain boundaries become risk management once software can act. And a human in the loop is a control, not a strategy – meaningful oversight has to be designed. If the case record reads like one argument, that is because it is.

I'm particularly interested in ambitious product, transformation, and agentic AI problems inside regulated industries.

Earlier record: a blockchain insurance product taken from blank page to market launch (£1M premium in year one), and a voice AI product taken from concept to boardroom on measured operating results.

Deciding what an agent may do without a human in your business?

I have taken that decision through a risk function and into production. Tell me the workflow and the control that worries you, and I will reply within two working days.

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